HiConnect – a pioneering connected solution for load handling from Hiab

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Hiab, part of Cargotec, presents its Hiab HiConnect platform as taking another pioneering step in the load handling industry. With HiConnect, Hiab adds connectivity to its market-leading load handling equipment as an enabler to provide critical insights which will help customers unlock value in their businesses.

Hiab will make HiConnect available as a connected service for customers, enhancing the productivity of the Hiab equipment in their fleet. Customers will receive real-time insights of their equipment utilisation, operation and condition. “Through this information, customers can actively optimise performance and avoid unnecessary downtime. Currently, customers have limited, often manual-input based insights, and lack of information about their equipment utilisation rate, condition and operation. Now, HiConnect offers real-time insights via web-based dashboards with clear and simple overviews that provide status monitoring, service planning and help improve the operation of each unit and operator,” explains Jan-Erik Lindfors, Vice President, New Business Solutions at Hiab.

HiConnect has been developed in close collaboration with selected customers through multi-market pilots since 2015. Hiab will structure the HiConnect service offering by introducing different tiers of business-critical insights adapted to specific business needs and fleet size. During Q4 2017, Hiab will present a HiConnect retrofit solution to selected existing HIAB loader cranes and MULTILIFT demountables and customers in five markets – USA, United Kingdom, France, Netherlands and Germany, with expansion of the HiConnect offering and market coverage during 2018.

“We are very proud to be the first in our industry to bring this comprehensive suite of connected solutions to the market. As a pioneer in load handling, it is part of our mission to continue shaping the future of load handling. We have worked closely with our customers and collectively see many benefits today and huge future potential in HiConnect. This upcoming initial market offering is just a start. Early adopters will now receive key insights and functionality, but will also be part of further developing the HiConnect platform based on their customer needs,” says Roland Sundén, President, Hiab.

The combination of Hiab’s market-leading equipment and comprehensive service offering including Hiab ProCare contracts and HiConnect as a connected solution, will give Hiab customers the benefit of increasing efficiency, productivity and safety in their businesses.